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Plan Providers 

Plan Providers

For all your benefit questions, call...

ORNL Benefits Service Center
PO Box 32290
Louisville, KY 40232

Website: https://portal.adp.com
Phone: 1-800-211-3622
TTY Service: 1-800-855-2880 (http://relayservices.att.com)
Fax: 1-866-265-8283
E-mail: ORNL.BenefitsSupport@ADP.com

ORNL Benefits Office
PO Box 2008
MS 6465
Oak Ridge, TN 37831-6465

1-865-574-7474

Medical-UHC Plans
(Under age 65 retirees)
UnitedHealthcare (UHC) Member Services:
1-844-234-7925
To file a claim, mail your completed claim form to the address shown on your ID card
Website:
www.myuhc.com
Hospital Precertification
(for the UHC Indemnity Plan)
UnitedHealthcare (UHC) Member Services:
1-844-234-7925
Prescription Drugs
(Under age 65 retirees)
Express Scripts

Member Services:
1-866-749-0097

To mail order forms for new prescriptions:
Express Scripts
PO Box 650322
Dallas, TX 75265-0322
To order or manage your prescriptions online:
www.express-scripts.com
For the automated refill system:
1-800-473-3455
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
Vision
(Under age 65 retirees)
Vision Service Plan

Member Services:
1-800-877-7195

To file a claim, mail your claim to:
Vision Service Plan
Attn: Out-of-Network Provider Claims
PO Box 997105
Sacramento, CA 95899-7105
Website:
www.vsp.com
Dental
(Under age 65 retirees)
MetLife

Member Services:
1-800-942-0854

To file a claim, mail your claim to:
MetLife Dental Claims
PO Box 981282
El Paso, TX 79998-1282
Website:
www.metlife.com
Dental
(Under age 65 retirees)
Delta Dental

Member Services:
1-800-524-0149

To file a claim, mail your claim to:
Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085
Website:
www.deltadentaloh.com

Disease Management Program
(Under age 65 retirees)

Clinical support for specific chronic conditions: asthma, chronic obstructive pulmonary disease, coronary artery disease, diabetes, heart failure

UnitedHealthcare (UHC) Disease Management Program
1-844-234-7925
Medicare Medical Supplement Program, including the Health Reimbursement Arrangement (HRA)
(Over age 65 retirees)
OneExchange

Member Services:
1-888-592-8348

TTY Service:
1-866-508-5123

Mailing Address:
OneExchange
PO Box 2396
Omaha, NE 68103-2396
Website:
www.medicare.OneExchange.com/ornl
Prescription Drugs
(Over age 65 retirees)
Express Scripts

Member Services:
1-877-701-9946

TTY Service:
1-800-716-3231

To mail order forms for new prescriptions:
Express Scripts
PO Box 30493
Tampa, FL 33633-0561
To order or manage your prescriptions online:
www.express-scripts.com
Telephone refills:
1-877-701-9946
For instructions on how to fax your prescription, have your doctor call: 
1-888-327-9791
Long-Term Care
Current participants only
MetLife Member Services:
1-800-438-6388
Mailing Address:
Metropolitan Life Insurance Company
PO Box 937
Westport, CT 06881-0937
Website:
http://utbattelle.metlife.com
Life Insurance MetLife Statement of Health Unit:
1-800-638-6420, prompt 1
For Life Insurance conversion information:
1-877-275-6387
Savings Plan

ORNL Savings, Retirement, and Investment Committee

Charles Schwab Savings Information Line

Mailing Address:
UT-Battelle
c/o Plan Administrator’s Office
PO Box 2008
Oak Ridge, TN 37831

United States: 1-800-724-7526
International: 1-330-908-4777

TTY Service:
1-800-345-2550
Website:
https://workplace.schwab.com
The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) ADP Member Services:
1-800-211-3622
Mailing Address:
ADP Benefit Services
PO Box 2968
Alpharetta, GA 30023-2968
Direct Billing:
Direct Billing for medical, dental, and life insurance coverage for Retirees under age 65, Displaced Defense Workers, and employees on Long-Term Disability
PayFlex Member Services:
1-855-899-5049
Billing Address:
PayFlex
Benefits Billing Department
PO Box 2239
Omaha, NE 68103-2239
Social Security Administration Toll-Free Number 1-800-772-1213
  Oak Ridge Office 1-800-999-1118