Plan Providers
(Under age 65 retirees)
UnitedHealthcare (UHC)
Member Services: 1-844-234-7925
To file a claim, mail your completed claim form to the address shown on your ID card
Website: www.myuhc.com
(for the UHC Indemnity Plan)
UnitedHealthcare (UHC)
Member Services: 1-844-234-7925
(Under age 65 retirees)
Express Scripts
Member Services: 1-866-749-0097
To mail order forms for new prescriptions:
Express Scripts
PO Box 650322
Dallas, TX 75265-0322
To order or manage your prescriptions online: www.express-scripts.com
For the automated refill system:
1-800-473-3455
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
(Under age 65 retirees)
Vision Service Plan
Member Services: 1-800-877-7195
To file a claim, mail your claim to:
Vision Service Plan
Attn: Out-of-Network Provider Claims
PO Box 997105
Sacramento, CA 95899-7105
Website: www.vsp.com
(Under age 65 retirees)
Delta Dental
Member Services: 1-800-524-0149
To file a claim, mail your claim to:
Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085
(Over age 65 retirees)
Express Scripts
Member Services: 1-877-701-9946
TTY Service: 1-800-716-3231
To mail order forms for new prescriptions:
Express Scripts
PO Box 30493
Tampa, FL 33633-0561
To order or manage your prescriptions online: www.express-scripts.com
Telephone refills: 1-877-701-9946
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
Current participants only
MetLife
Member Services: 1-800-438-6388
Mailing Address:
Metropolitan Life Insurance Company
PO Box 937
Westport, CT 06881-0937
Website: http://utbattelle.metlife.com
MetLife
Statement of Health Unit:
1-800-638-6420, prompt 1
For Life Insurance conversion information: 1-877-275-6387
ORNL Savings, Retirement, and Investment Committee
Charles Schwab Savings Information Line
Mailing Address:
UT-Battelle
c/o Plan Administrator’s Office
PO Box 2008
Oak Ridge, TN 37831
United States: 1-800-724-7526
International: 1-330-908-4777
TTY Service: 1-800-345-2550
Website: https://workplace.schwab.com
(Over age 65 retirees)
Via Benefits
Member Services: 1-888-592-8348
TTY Service: 1-866-508-5123
Mailing Address:
Via Benefits
PO Box 981155
El Paso, TX 79998-1155
Website: https://my.viabenefits.com/ornl
(Under age 65 retirees)
Clinical support for specific chronic conditions: asthma, chronic obstructive pulmonary disease, coronary artery disease, diabetes, heart failure.
UnitedHealthcare (UHC)
Disease Management Program
1-844-234-7925
ADP
Member Services: 1-800-211-3622
Mailing Address:
ADP Benefit Services
PO Box 2968
Alpharetta, GA 30023-2968
Toll-free number: 1-800-772-1213
Oak Ridge Office: 1-800-999-1118
Direct Billing for medical, dental, and life insurance coverage for Retirees under age 65, Displaced Defense Workers, and employees on Long-Term Disability.
PayFlex
Member Services: 1-855-899-5049
Billing Address:
PayFlex
Benefits Billing Department
PO Box 2239
Omaha, NE 68103-2239
Toll Free: 1-800-211-3622 (Phone)
TTY Service: 1-800-855-2880 (http://relayservices.att.com)
Hours: 8 am – 8 pm ET Monday – Friday, except holidays
Local: 865-576-7676
Toll Free: 1-866-576-7766
Fax: 1-865-341-3413
Email: [email protected]
Address: PO Box 2008, MS 6465, Oak Ridge, TN 37831-6465
Address: 1 Bethel Valley Road, MS 6438, Oak Ridge, TN 37831-6338
Email: [email protected]