Plan Providers
(Under age 65 retirees)
UnitedHealthcare (UHC)
Member Services: 1-844-234-7925
To file a claim, mail your completed claim form to the address shown on your ID card
Website: www.myuhc.com
Surest
Phone: 866-683-6440
Group #: 78800862
Website: www.surest.com
Under age 65 retirees
Express Scripts
Member Services: 1-866-749-0097
To mail order forms for new prescriptions:
Express Scripts
PO Box 650322
Dallas, TX 75265-0322
To order or manage your prescriptions online: www.express-scripts.com
For the automated refill system:
1-800-473-3455
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
Over age 65 retirees
Express Scripts
Member Services: 1-877-701-9946
TTY Service: 1-800-716-3231
To mail order forms for new prescriptions:
Express Scripts
PO Box 30493
Tampa, FL 33633-0561
To order or manage your prescriptions online: www.express-scripts.com
Telephone refills: 1-877-701-9946
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
(Under age 65 retirees)
Vision Service Plan
Member Services: 1-800-877-7195
To file a claim, mail your claim to:
Vision Service Plan
Attn: Out-of-Network Provider Claims
PO Box 997105
Sacramento, CA 95899-7105
Website: www.vsp.com
(Under age 65 retirees)
Delta Dental
Member Services: 1-800-524-0149
Group #: 1053
Website: deltadentaloh.com
To file a claim, mail your claim to:
Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085
Current participants only
MetLife
Member Services: 1-800-438-6388
Mailing Address:
Metropolitan Life Insurance Company
PO Box 937
Westport, CT 06881-0937
Website: http://utbattelle.metlife.com
MetLife
Statement of Health Unit:
1-800-638-6420, prompt 1
For Life Insurance conversion information: 1-877-275-6387
401(k) Savings Plan
Schwab Retirement Plan Services
United States: 1-800-724-7526
International: 1-330-908-4777
TTY Service: 1-800-345-2550
Website: https://workplace.schwab.com
ORNL Pension and Savings Office
Address: PO Box 2008, MS 6434, Oak Ridge, TN 37831
Email: [email protected]
(Over age 65 retirees)
Via Benefits
Member Services: 1-888-592-8348
TTY Service: 1-866-508-5123
Mailing Address:
Via Benefits
PO Box 981155
El Paso, TX 79998-1155
Website: https://my.viabenefits.com/ornl
Optum Financial
PO Box 2693
Omaha, NE 68103
Phone: 855-687-2021
Direct Billing for medical, dental, and life insurance coverage for Retirees under age 65, Displaced Defense Workers, and employees on Long-Term Disability.
Inspira Financial on behalf of ADP Direct Bill
BENEFIT BILLING DEPARTMENT
PO Box 953374
St. Louis, MO
63195-3374
Website: adpdirectbill.inspirafinancial.com
Toll Free: 1-800-211-3622 (Phone)
TTY Service: 1-800-855-2880 (http://relayservices.att.com)
Hours: 8 am – 8 pm ET Monday – Friday, except holidays
Local: 865-576-7766
Toll Free: 1-866-576-7766
Fax: 1-865-341-3413
Email: [email protected]
Address: PO Box 2008, MS 6465, Oak Ridge, TN 37831-6465
ORNL Pension Payroll
Building 2040, MS-6438
PO Box 2008
Oak Ridge, TN 37831
Email: [email protected]
Phone: 865-241-5624