For all your benefit questions, call… | |||
ORNL Benefits Service Center PO Box 32290 Louisville, KY 40232 Website: https://portal.adp.com Phone: 1-800-211-3622 TTY Service: 1-800-855-2880 (http://relayservices.att.com) Fax: 1-866-265-8283 E-mail: ORNL.BenefitsSupport@ADP.com |
ORNL Benefits Office PO Box 2008 MS 6465 Oak Ridge, TN 37831-6465 1-865-574-7474 |
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Medical-UHC Plans
(Under age 65 retirees) |
UnitedHealthcare (UHC) | Member Services: 1-844-234-7925 | |
To file a claim, mail your completed claim form to the address shown on your ID card | |||
Website: www.myuhc.com | |||
Hospital Precertification
(for the UHC Indemnity Plan) |
UnitedHealthcare (UHC) | Member Services: 1-844-234-7925 | |
Prescription Drugs
(Under age 65 retirees) |
Express Scripts | Member Services: 1-866-749-0097 | |
To mail order forms for new prescriptions:
Express Scripts |
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To order or manage your prescriptions online: www.express-scripts.com | |||
For the automated refill system: 1-800-473-3455 |
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For instructions on how to fax your prescription, have your doctor call: 1-888-327-9791 |
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Vision
(Under age 65 retirees) |
Vision Service Plan | Member Services: 1-800-877-7195 | |
To file a claim, mail your claim to:
Vision Service Plan |
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Website: www.vsp.com | |||
Dental
(Under age 65 retirees) |
MetLife | Member Services: 1-800-942-0854 | |
To file a claim, mail your claim to:
MetLife Dental Claims |
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Website: www.metlife.com | |||
Dental
(Under age 65 retirees) |
Delta Dental | Member Services: 1-800-524-0149 | |
To file a claim, mail your claim to:
Delta Dental |
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Website: www.deltadentaloh.com | |||
Disease Management Program
(Under age 65 retirees) Clinical support for specific chronic conditions: asthma, chronic obstructive pulmonary disease, coronary artery disease, diabetes, heart failure |
UnitedHealthcare (UHC) | Disease Management Program 1-844-234-7925 |
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Medicare Medical Supplement Program, including the Health Reimbursement Arrangement (HRA)
(Over age 65 retirees) |
Via Benefits | Member Services: 1-888-592-8348
TTY Service: 1-866-508-5123 |
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Mailing Address:
Via Benefits |
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Website: https://my.viabenefits.com/ornl | |||
Prescription Drugs
(Over age 65 retirees) |
Express Scripts | Member Services: 1-877-701-9946
TTY Service: 1-800-716-3231 |
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To mail order forms for new prescriptions:
Express Scripts |
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To order or manage your prescriptions online: www.express-scripts.com | |||
Telephone refills: 1-877-701-9946 | |||
For instructions on how to fax your prescription, have your doctor call: 1-888-327-9791 |
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Long-Term Care
Current participants only |
MetLife | Member Services: 1-800-438-6388 | |
Mailing Address:
Metropolitan Life Insurance Company |
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Website: http://utbattelle.metlife.com | |||
Life Insurance | MetLife | Statement of Health Unit: 1-800-638-6420, prompt 1 |
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For Life Insurance conversion information: 1-877-275-6387 | |||
Savings Plan | ORNL Savings, Retirement, and Investment Committee
Charles Schwab Savings Information Line |
Mailing Address:
UT-Battelle |
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United States: 1-800-724-7526
International: 1-330-908-4777 |
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TTY Service: 1-800-345-2550 | |||
Website: https://workplace.schwab.com | |||
The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) | ADP | Member Services: 1-800-211-3622 | |
Mailing Address:
ADP Benefit Services |
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Direct Billing:
Direct Billing for medical, dental, and life insurance coverage for Retirees under age 65, Displaced Defense Workers, and employees on Long-Term Disability |
PayFlex | Member Services: 1-855-899-5049 | |
Billing Address:
PayFlex |
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Social Security Administration | Toll-Free Number | 1-800-772-1213 | |
Oak Ridge Office | 1-800-999-1118 |