For all your benefit questions, call…
ORNL Benefits Service Center
PO Box 32290
Louisville, KY 40232

Website: https://portal.adp.com

Phone: 1-800-211-3622

TTY Service: 1-800-855-2880 (http://relayservices.att.com)

Fax: 1-866-265-8283

E-mail: ORNL.BenefitsSupport@ADP.com

 ORNL Benefits Office
PO Box 2008
MS 6465
Oak Ridge, TN 37831-6465

1-865-574-7474
Medical-UHC Plans

(Under age 65 retirees)

 UnitedHealthcare (UHC) Member Services: 1-844-234-7925
To file a claim, mail your completed claim form to the address shown on your ID card
Website: www.myuhc.com
Hospital Precertification

(for the UHC Indemnity Plan)

 UnitedHealthcare (UHC) Member Services: 1-844-234-7925
Prescription Drugs

(Under age 65 retirees)

 Express Scripts Member Services: 1-866-749-0097
To mail order forms for new prescriptions:

Express Scripts
PO Box 650322
Dallas, TX 75265-0322
To order or manage your prescriptions online: www.express-scripts.com
For the automated refill system:
1-800-473-3455
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
Vision

(Under age 65 retirees)

 Vision Service Plan Member Services: 1-800-877-7195
To file a claim, mail your claim to:

Vision Service Plan
Attn: Out-of-Network Provider Claims
PO Box 997105
Sacramento, CA 95899-7105
Website: www.vsp.com
Dental

(Under age 65 retirees)

 MetLife Member Services: 1-800-942-0854
To file a claim, mail your claim to:

MetLife Dental Claims
PO Box 981282
El Paso, TX 79998-1282
Website: www.metlife.com
Dental

(Under age 65 retirees)

 Delta Dental Member Services: 1-800-524-0149
To file a claim, mail your claim to:

Delta Dental
PO Box 9085
Farmington Hills, MI 48333-9085
Website: www.deltadentaloh.com
Disease Management Program

(Under age 65 retirees)

Clinical support for specific chronic conditions: asthma, chronic obstructive pulmonary disease, coronary artery disease, diabetes, heart failure

 UnitedHealthcare (UHC) Disease Management Program
1-844-234-7925
Medicare Medical Supplement Program, including the Health Reimbursement Arrangement (HRA)

(Over age 65 retirees)

 Via Benefits Member Services: 1-888-592-8348

TTY Service: 1-866-508-5123
Mailing Address:

Via Benefits
PO Box 981155
El Paso, TX 79998-1155
Website: https://my.viabenefits.com/ornl
Prescription Drugs

(Over age 65 retirees)

 Express Scripts Member Services: 1-877-701-9946

TTY Service: 1-800-716-3231
To mail order forms for new prescriptions:

Express Scripts
PO Box 30493
Tampa, FL 33633-0561
To order or manage your prescriptions online: www.express-scripts.com
Telephone refills: 1-877-701-9946
For instructions on how to fax your prescription, have your doctor call:
1-888-327-9791
Long-Term Care

Current participants only

 MetLife Member Services: 1-800-438-6388
Mailing Address:

Metropolitan Life Insurance Company
PO Box 937
Westport, CT 06881-0937
Website: http://utbattelle.metlife.com
Life Insurance MetLife Statement of Health Unit:
1-800-638-6420, prompt 1
For Life Insurance conversion information: 1-877-275-6387
Savings Plan ORNL Savings, Retirement, and Investment Committee

Charles Schwab Savings Information Line

 Mailing Address:

UT-Battelle
c/o Plan Administrator’s Office
PO Box 2008
Oak Ridge, TN 37831
United States: 1-800-724-7526

International: 1-330-908-4777
TTY Service: 1-800-345-2550
Website: https://workplace.schwab.com
The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) ADP Member Services: 1-800-211-3622
Mailing Address:

ADP Benefit Services
PO Box 2968
Alpharetta, GA 30023-2968
Direct Billing:

Direct Billing for medical, dental, and life insurance coverage for Retirees under age 65, Displaced Defense Workers, and employees on Long-Term Disability

 PayFlex Member Services: 1-855-899-5049
Billing Address:

PayFlex
Benefits Billing Department
PO Box 2239
Omaha, NE 68103-2239
Social Security Administration Toll-Free Number 1-800-772-1213
Oak Ridge Office 1-800-999-1118